Question 1

How should I feed raw meals to my pets?

Accepted Answer

We offer an amazing choice of fresh, species appropriate meals for cats and dogs. These meals are balanced according to NRC, AAFCO and FDIAF standards, and have been formulated and approved by industry-known certified pet nutritionists. Feeding your pet a raw diet is a decision for the long term, and would require an appropriate gradual transition program from the old diet to the new one.

Question 2

What precautions are taken to ensure freshness of the frozen meals?

Accepted Answer

Our products are freshly prepared and delivered directly to you or stored in freezers at optimum freezing temperatures. All meals will be transported in protective insulated boxes and delivered directly to your doorstep.

Question 3

How can I defrost frozen meals?

Accepted Answer

It is recommended to thaw the meals in the refrigerator which can between 24 to 48 hours to fully defrost. Another alternative is to defrost the meals using cold water by placing the unopened pack in a leak-proof bag and placing in cool water. Changing the water every 30 minutes will allow gradual thawing in a few hours’ time.
Once a meal is defrosted it should be kept in the fridge for up to two days. Any food that is offered to your pet should be consumed immediately, and any food not consumed should be disposed of immediately.

Question 4

Guidelines for handling fresh and raw meals

Accepted Answer

Before and after handling raw meat, always wash your hands, utensils and working surface with warm, soapy water before opening the bag. Once opened, put the raw food straight into your pet’s bowl for them to enjoy. Once your pet has finished eating, please discard any food not consumed from the bowl and the fridge and wash their dish with warm soapy water. It always a good idea to keep separate cleaning materials such as sponges and towels for use on anything that holds raw meat.

Question 5

Are our raw meals suitable for puppies & kittens?

Accepted Answer

Our current selection of meals is only suitable for adult cats and dogs. Please get in touch with us to discuss any specific dietary requirements for your pets outside of this.

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