SHIPPING & RETURNS
We deliver across all of the UAE. Shipping is free of charge for all orders of AED 100 & above, otherwise a charge of AED 20 is applicable. Upon confirming your order, we will contact you to arrange a delivery schedule that is suitable for you. We will deliver your products to an address you specify to us.
RETURN & EXCHANGE POLICY
If you have ordered the wrong item and the error was from your side, you are eligible for an exchange if you notify us within 72 hours of receiving the delivery. The item must be unopened, and in the same condition/packaging as it originally was when you received it. In case the item is frozen, it must remain frozen until we receive it from you. There will be an AED 50 delivery fee, and you will be eligible to exchange the item for one that is equal or higher in price.
If you changed your mind about your order, please notify us prior to delivery and we will cancel your
If you have received a product from us that was already damaged, please contact us immediately (up to 48 hours from receipt of product only) so we can exchange it for you. The damaged item you received should be returned to us in the same condition it was received. Upon our inspection, we will process the exchange and/or refund accordingly if the damaged item meets the relevant criteria.
In the case the damaged product is frozen, it must remain frozen until we receive it from you.
We do not accept refunds or exchanges of products if your pets did not like or enjoy them.
The following cases are not eligible for any refunds or exchange in any way:
Products purchased on special offers, on a general discount and/or using a discount code.
Items delivered in their original packaging cannot be exchanged if they have been opened
Any items with their labels removed
If you are eligible for an exchange as per the above policy, it must be processed within 10 days of delivery.